As the City opens to the public, residents and visitors will be able to enter City Hall and 25 Meade Street by appointment only. Face coverings are required at all times while in the buildings. Please note appointments are not required to drop off documents: all documents may be dropped off at the Information Booth in City Hall and at the Meade Street entrance of 25 Meade Street. Please contact the department to which you are submitting the documents by phone or email with any questions.
Appointments may be made on the City’s website or by calling the office you wish to visit. Appointment spaces will be limited to minimize contact between visitors and employees and to allow ample time and space to process appointments. Appointments are broken into half-hour slots; please arrive at the start of the appointment to ensure your business can be conducted promptly and concluded by the end of the appointment block.
To book an appointment, your name and contact information will be required to assist the City in the event that contact tracings must be conducted. After booking an appointment, you will receive a confirmation number. Upon arrival, you must check in with the security monitor at the building entrance by providing your name and/or confirmation number.
Please note that you may be contacted if the reason for your appointment is able to be conducted via phone or email. To change an existing appointment, visitors should call Worcester 311 and provide their confirmation number.